« Back

Apply Online

  • Commercial Lines Department Manager
    Job # 1458
    Job Type: Customer Service
    Start Date: 08/09/2018
    Location: Middlesex County
    Salary: Open


The Commercial Lines Department will oversee all marketing and servicing activities in the Commercial Lines and Employee Benefits Departments to provide the highest standards in commercial insurance brokerage services and relationships.  Responsible for oversight of office operations and administrative support to the office.

Essential Duties:

  • Responsible for formulating the overall strategic direction of commercial insurance solutions that support the overall business and operational needs of company clients
  • Investigate, develop, and maintain dependable market relationships with all need markets to support current and anticipated business acquired by the company
  • Ensure that relationships between Producers and associates are cooperative and productive.
  • Review new business for the department and qualify prospects on behalf of the Producers.  Coordinate team assignments for servicing new clients
  • Responsible for assigning department workload and monitoring new business capacity to ensure associates are performing at an optimal level
  • Designate individual responsibility an establish scope of authority within the department for the accomplishment of department and company objectives
  • Recommend organizational structure, processes, staffing, and other resources for the Department to support growth and strategic objectives.  Prepare annual operational and staffing budget
  • Responsible for succession planning and ensure that associates with growth potential are identified as candidates for development
  • Participate in the recruitment of associates to the department and manage the interview and hiring process
  • Lead regular department and specialized group meetings
  • Understand best practices and workplace technology.  Work with other departments to ensure both are used efficiently and effectively
  • Attend management and leadership strategic meetings
  • Communicate in a positive manner to contribute to a cohesive, pleasant work environment
  • Project the confidentiality of information learned by performing the duties of the position
  • Comply with company procedures and policies
  • Perform other work-related duties as assigned



  • Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
  • Typically seven to ten years of Client services experience is required
  • Knowledge in EPIC a plus
  • Extensive experience in management and leadership over multiple individuals
  • Strong technical knowledge of commercial property and casualty coverages.  Experience in account executive level brokerage services and client management
  • Substantial experience in marketing and servicing the insurance needs of large Client accounts